Mailocity on your own domain

Set up business email at your own domain (you@yourcompany.com) from your Zappocity account, without waiting for anyone: choose a plan, prove the domain is yours with one DNS record, and your mailbox is ready. It signs in with your Zappocity account, so there is no second password.

Want a free address on one of our domains instead? Use the signup page; this article is about your own domain.

What you need

A Zappocity account with a confirmed email address.
A domain you own, and access to where its DNS is managed (often the company you bought it from).
For a paid plan, a payment method saved for the organization the plan is for (the page asks for one when it is needed).

Setting it up

On your account page, open Mail and choose Use your own domain (or follow Use your own domain on the Mailocity homepage).
Type your domain and the part of your address before the @, choose a plan, and choose the organization it is for. A new organization… starts one for you; you own it and it is billed for the plan. Press Continue.
The next page shows a TXT record: a Name (such as _zappocity-verify.yourcompany.com) and a Value (starting zappocity-verify=), each with Copy. Add it at your DNS host. Many hosts want only the first part of the name, _zappocity-verify. The record changes nothing about your mail or website. If your organization already keeps the domain's DNS on dnso.city, the record is published there for you, and from there to any provider the zone is linked to (such as Cloudflare); the page says so.
Press Check and finish. New records usually show within minutes; the page also checks again by itself every 30 seconds while it is open. Once DNS shows the record, the domain is yours here and your mailbox is made. You can also close the page: we keep checking (every few minutes at first, then hourly, for 30 days), make your mailbox with the address you chose, and email you when it is ready.
Choose Publish your mail records. The tenant manager opens, signed in, and lists the MX, SPF, DKIM and DMARC records your domain needs; if your DNS is at dnso.city or Cloudflare it can publish them for you (see Automatic DNS and Set up DNS for your domain). Mail reaches your new mailbox once the MX record is in place.
Open webmail takes you to your mail, signed in.

You can leave at any step: Mail on your account page shows Set up your domain until you finish, and Domains beside the plan under Mail plans adds another domain later.

Who can do this

Only an organization's owners set up its mail: the mailbox made is the team's owner and manages every mailbox, alias and domain in it. Billing members can pay for the plan but not set up the domain.

Your mailbox

It is linked to your Zappocity account and has no password of its own: webmail and the tenant manager open with your Zappocity sign-in. For a mail app, make an app password in webmail's settings (see Mail apps).
You manage the team in the tenant manager: add your team's mailboxes, aliases and more domains there (see Managing your team).

When it does not work

DNS does not show the TXT record yet: check the name and value match exactly (no quotes added, no extra spaces), wait a few minutes and try again. Some DNS hosts take up to an hour.
The domain is already set up for someone else here: someone else proved it first. If it is yours, contact support.
The address is already a mailbox: someone already has that address in your team; choose another.
The free plan is not offered here: the free plan has no domains of your own. Choose another plan, or use the signup page for a free address.